Job Overview
The Customer Service Officer role is a critical component of our team, providing exceptional support to participants.
* Key Responsibilities include:
1. Investigating and resolving complex cases by conducting thorough investigations and implementing effective management strategies.
2. Assessing customer needs and requirements through sound judgement and identifying opportunities for growth and development.
3. Mentoring staff to enhance their skills and knowledge, promoting a culture of continuous learning and improvement.
Requirements
To succeed in this role, you will require:
* Experience working in the employment services industry or a contact centre environment.
* Excellent customer service and communication skills, with the ability to work autonomously and make informed decisions.
What We Offer
We are committed to creating a supportive and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.