Shop Supervisor Job Description
The Shop Supervisor plays a vital role in leading a retail operation, overseeing all aspects of the business and ensuring sound practices are adhered to.
* Key responsibilities include:
* Demonstrate a passion for customer service and community engagement by promoting retail services through personal actions, behaviors, and outcomes.
* Manage all retail operations, delegate responsibilities where appropriate, and maintain high sales targets through effective team management and sales techniques.
* Work with staff and volunteers to review pricing, visual merchandising, promotional events, and selling strategies to ensure profitability is maintained and improved.
* Maintain open communication channels within direct teams, regional support functions, and external stakeholders, providing assistance to team members in handling customer complaints and inquiries.
* Identify issues and opportunities based on customer feedback and market trends.
Requirements and Qualifications
The ideal candidate will have demonstrated experience in retail management, including coaching and mentoring people, and delivering high levels of customer service while exceeding expectations.
* Strong leadership skills and ability to use business systems, POS, and Microsoft Office.
Benefits
As a Shop Supervisor, you will be part of a dynamic retail environment that values teamwork and customer satisfaction. You will have opportunities to grow professionally and personally in an industry that is constantly evolving.
* Be part of a dedicated team focused on delivering excellent customer service and achieving sales targets.