Overview
Are you a problem solver with a passion for technology and customer service? Join our team as an ICT Customer Support Officer and play a key role in supporting our IT systems, resolving technical issues, and ensuring productive use of applications and equipment.
About the Role:
We are seeking an experienced ICT Customer Support Officer responsible for providing technical assistance, maintaining hardware and software, and supporting staff across our organisation. This role requires a proactive individual with robust troubleshooting skills and excellent communication.
Responsibilities
Responding to user inquiries about hardware, software and network issues
Installing, configuring and maintaining software applications and IT equipment
Troubleshooting problems and ensuring effective use of systems
Supporting computer networks and assisting with website maintenance
Repairing or arranging replacement of faulty equipment and peripherals
Providing training and guidance to staff on IT systems and applications
Qualifications
Diploma or higher qualification in IT, computer science, or a related field
Minimum 1 year of relevant experience in ICT support or customer service
Strong knowledge of computer hardware, software and network systems
Excellent communication and problem-solving skills
Please send your resume only if you meet the above requirements. This is a full-time role, with a remuneration in the range of $75,000 to $80,000 (depending on skills, experience and qualifications) plus superannuation.
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📌 Full Time Ict Customer Support Officer City Of Gold Coast
🏢 IBS Design Resources
📍 Australia