On the UberEats ANZ Merchant Operations team, you'll be responsible for developing and improving scalable processes to deliver a phenomenal merchant partner experience. You will engage with cross-functional stakeholders, including sales and support teams and find opportunities to set up and streamline customer-facing and internal processes, drive compliance and quality initiatives and use your analytical skills to track the success of our products and processes on customer experience!
What you will do:
Take ownership and project manage continuous improvement projects with the goal of delivering better customer experience for merchants
Identify opportunities and solve for increased efficiency in the way we work with support and sales team
Project-manage the roll-out of current products and features and track impact and adoption rates
Communicate to senior regional ops leaders on projects/priorities; able to coordinate and lead effective meetings, collect and provide meaningful feedback & communicate priorities and goals effectively
Measure the impact of the strategies that you implement in order to drive continuous improvement across the business.
Develop and scale compliance and safety processes in close collaboration with legal, tax & compliance team.
What you will need:
Bachelor or advanced degree in Business, Engineering, Science, Econometrics, or equivalent
5+ years of validated experience (ie Management Consulting, Investment Banking, Analytics, hyper-growth startups)
Experience collaborating with cross-functional partners to manage and implement high-impact projects
Strong verbal and written communication skills
Ability to thrive in a fast-paced and ambiguous environment
Validated data analytics skills
SQL - able to build tables & queries from scratch a plus
Sophisticated in Excel / Google Sheets
What's in it for me?