If you live and breathe IT - you'll love this job! This role is varied and never boring!
We are growing, so we're after a few more wonderful teammates who like to provide outstanding technical support. A typical day will involve you fixing 'the Google', recovering a Word document and hunting a virus. You're going to have a knack for problem solving. Oh, and did we mention that above all, you're going to be a customer service superstar?
Put simply, we're an IT company who simply loves making IT work for our clients!
Our hours are pretty standard office hours from 0830-1700 Monday through Friday.
Our office is in Fyshwick with free parking - and even electric vehicle charging!
We pay weekly, not like all those other chumps who make you wait a fortnight or worse, a month!
Personal characteristics
* Thirst and passion for IT in all its forms
* Customer service Ninja
* Approachable and friendly
* Excellent communication skills
Technical competencies
* General networking skills
* Experience in Windows and Office applications and preferably Microsoft 365 experience
Duties for this position include
* Be the first point of contact to provide phone, remote or onsite support to a variety of clients
* Installation and management of Windows & Mac workstations and associated applications
* Manage and troubleshoot network issues
For you to be a good fit in this role
* You have worked in a role like this either for yourself or for a Managed IT Service Provider. Whilst not compulsory, this is highly desirable!
* You have amazing troubleshooting skills
* You'll have your own car and license for driving to client sites
* You'll need to be able to explain why Star Wars is better than Star Trek (advantage but not essential...)
* Ability to endure bad jokes from your peers
We're flexible about a start date for the right person but we are ready to go! If you think you can solve all of the IT problems, then please apply now!
...there will be cake.... often!
A 'cover letter' is required - but here's the catch:
* It can only be a sentence or two - no more.
* Use your one line to tell us something cool you've done, or interesting about you. Say something that makes us exclaim "We've got to speak to this person!"
* Generative AI is great and it has its place - but not for this application. We're trying to get to know U, not GP-U!
Failure to follow instruction means your application goes in the bin, or the trash or /dev/null.
We'd like to keep our initial communication and updates in this platform, so stay tuned!
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