About the Role
We are on the hunt for an experienced management qualified to assist the General Manager in bringing our vision, purpose and values to life in the role of Assistant Manager. From shaking cocktails in Gold Class to popping popcorn, delivering outstanding customer experiences will be at the forefront of everything you do. You will empower and coach our team to deliver success by leading from the front and helping our teams be the best they can be.
Assistant Manager Key Accountabilities
* Operational Responsibility for Cinema
o Assist in monitoring and enhancing customer service activities at the location.
o Assist the General Manager in controlling day‐to‐day operations in accordance with current policies, procedures, and legal compliance.
o Assist the General Manager in ensuring location presentation and cleanliness is to company standards including all front of house and back of house areas.
o Facilitate the coordination of repairs and maintenance, ensuring adherence to approved processes and obtaining necessary approvals from key stakeholders.
* Overall Leadership and Team Management
o Provide support and assistance to the Duty Manager and team members.
o Collaborate with the General Manager to facilitate recruitment, induction, and training of team members, aligning with the current training processes.
o Assist the General Manager in the performance management of cinema employees – coach, counsel, appraise.
o Assist the General Manager in motivating all team members to exceed company service level standards.
* Revenue and Financial Responsibility for Cinema
o Support the General Manager to meet revenue budgets for the location.
o Analyse operating statements and daily performance reports, proactively identifying areas for improvement and promptly taking corrective action to align with evolving business needs.
o Support the General Manager to control profitability of the location through management of all KPIs.
o Authorise and process recommended inventory orders on a weekly basis or as needed.
o Assist the General Manager to regularly review business and sales opportunities to seek new revenue streams and income.
* Customer Service
o Assist the General Manager to ensure employees are focused on exceeding customer expectations for cinema experience.
o Review customer feedback and identify patterns, trends, and initiate actions to improve customer satisfaction and retention.
* Sales and Promotional Opportunities
o Support the General Manager to drive revenue streams and look for opportunities to maximise assets and sales revenue.
Skills and Experience
* 1‐3 years' supervisory experience in a retail, food service or hospitality/leisure environment involving shift work.
* Previous experience with sales figures preferred.
* Experience in achieving sales targets.
* Above average level computer literacy.
* Senior First Aid Certification.
* Food Supervisors Certification.
* RSA (Relevant to state/territory requirements)
* RMLV (Relevant to state/territory requirements)
* Approved Manager Licence (Relevant to state/territory requirements)
Behavioural Capabilities
* Team Oriented: Focused on creating a team‐oriented workplace which fosters collaboration between colleagues.
* Customer Focused: Dedicated towards delivering excellence in customer sentiment.
* Committed to operational excellence and continuous improvement and innovation: An ambassador for innovation and improvement to be more effective and efficient within operations of the business.
* Strong interpersonal skills and relationship building skills: People focused with a strong...
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