Posted: 17 August
Offer description
Customer Service Role Overview
We are seeking a skilled and friendly individual to join our team as an Administration Assistant. This role involves providing exceptional customer service, ensuring a welcoming and efficient front-of-house experience for residents, visitors, families, and staff.
The successful candidate will be the first point of contact, creating a professional environment that sets the tone for the quality of service provided by our organisation. They will provide reception services, greet and direct visitors, deliver exceptional customer service, and maintain a calm and inviting presentation of the main reception area at all times.
Key Responsibilities:
* Provide professional reception services
* Greet and direct visitors
* Deliver exceptional customer service
* Maintain a calm and inviting presentation of the main reception area
To be successful in this role, you will need:
* A compassionate and empathetic approach to residents and their families
* An appreciation and understanding of cultural diversity
* 3 to 5 years of customer service experience
* Proficiency in Microsoft Office programs and the ability to learn various other systems
* Strong organisational and time management skills
* The ability to handle sensitive and confidential information with discretion
As a valued member of our team, you will enjoy:
* Generous salary packaging benefits
* A family-friendly environment with a supportive and collaborative team culture
* Opportunities for professional development and career growth
At our organisation, we don't just offer jobs - we provide meaningful careers where your contributions will truly make a difference. When you join us, you'll have the opportunity to work in a purpose-driven environment, where your creativity and communication skills help shape meaningful connections and engagement every day.
