Care to join the team?
We are seeking an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to join our team across our Adelaide clinics in a full-time role on a 12-month contract. In this patient-facing position, you will play a key role in delivering administrative support to both clients and staff, while maintaining a professional, caring, and approachable manner in a dynamic healthcare environment. As the first point of contact for our patients, your ability to build rapport and create a welcoming experience is essential to making their visit a positive one.
Benefits of joining our team:
* Great work/ life balance, no late nights or weekends.
* Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential.
* Qantas membership discount, gym membership discount, Bupa discount.
* The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatment.
* Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
* All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
* Learn and grow with our award-winning development programs.
More specifically, you will:
* Work in an administrative role where customer focus is the top priority.
* Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
* Adapt to and manage an environment where there is ongoing change and competing priorities.
* Book and confirm patients for appointments and consultations.
* Billing and receipting at time of appointment.
* Accurately process relevant paperwork including data entry.
* Ensure the smooth running of the clinic.
* Continuously liaise with the team to ensure efficient processes.
* Manage patient records and filing of patient notes.
* Be required to work across all four Adelaide sites.
We're interested in hearing from people who:
* May have previous medical industry experience.
* Eager to learn new systems and applications for managing patient and Doctor requests.
* Demonstrate ability to provide ongoing patient care and customer service.
* Have strong communication skills.
* Have previous experience working individually or as part of a team.
* Possess knowledge of patient billing systems and related Medicare mechanisms would be highly valued.
* Have exceptional phone manner and ability to handle a high volume of patient inquiries.
* High attention to detail and excellent organisational skills.
* Are flexible with their approach to work and able to adapt in a fast-paced environment.
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.