**About Us**
IHG Hotels & Resorts is one of the world's leading hotel companies, with around 325,000 colleagues working across more than 100 countries to deliver True Hospitality for Good.
You'll know our hotel brands. They are some of the best known and most popular in the world - Regent Hotels & Resorts, InterContinental Hotels & Resorts, Six Senses, voco, Vignette Collection, Holiday Inn, Holiday Inn Express, Crowne Plaza Hotels & Resorts, Hotel Indigo as well as Kimpton Hotels.
All of these brands work together towards our goals of creating True Hospitality for Good. This is a mission that's seen us go from strength to strength with more rooms in an ever-growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.
**Your Day to Day**
With spectacular growth in our region - which includes a newly revamped rewards program and new brands in market - and an even bigger ambition, there couldn't be a better time to join the IHG family.
We are currently looking for a Technology Specialist Victoria, this role is to look after our portfolio of hotels in Victoria. The role of the Technology Specialist will be to provide regional technical on site support services and infrastructure management to our hotels and driving zero service outages for our hotel business.
Your responsibilities will include
- Responsible for delivering an exceptional level of onsite IT Support service to our hotels participating in the cluster services.
- Maintain, manage and support participating hotel admin/back of house infrastructure
- Patch and maintain infrastructure as needed
- Receiving and owning escalations from cluster hotels.
- Ensuring that any incidents are resolved as quickly as possible.
- Driving improvements in customer satisfaction.
- New hotel opening activities as needed
- Work with Cluster IT Manager for CAPEX planning for assigned hotels
Please note that this role is 100% remote, work from home with opportunities to visit our hotels in Melbourne from time to time.
We're looking for a highly motivated, diverse thinker who's ready for an exciting challenge, and we have a world of opportunity to offer in return.
**What we need from you**
To be successful in this role the following skills and attributes are highly desirable.
- Microsoft and/or Cisco qualifications essential.
- ITIL Foundation V3 Certification minimum
- 3+ plus years working in technical support, preferably in a hospitality arena.
- 2+ years' experience of working within an ITIL environment.
- Strong knowledge of Hotel Systems (PMS, POS, B/O, Revenue Systems, S&C, etc)
- Subject Matter Expert technical ability in three of the following areas and a strong understanding in the others:
- Security and Patch Management
- Microsoft client technologies
- Microsoft server technologies
- Cisco networking technologies
- IP technical knowledge
- Voice (Analogue & IPT) systems
- Experience of using typical Service Management tools
- Experience of using remote control software and AD management
- Good communications and analytical skills
**What we offer**
In return, we'll give you a competitive benefits package including salary, discounted accommodation worldwide and the opportunity to progress your career with IHG.
At IHG we we value diversity, equity, inclusion, and wellness for our colleagues which is represented by our suite of industry leading benefits.
IHG is an equal opportunity employer.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.