As the Local IT Technician at Gameloft Brisbane, you will offer internal tech support to studio teams (artists, designers, programmers, administrative staff, etc.) to ensure the proper functioning of their workstations, network and server infrastructure, telemetry, application suites, video conferencing setups, mobile devices and will also provide production support. From the beginning of your journey with us you will be: Providing first line PC and Macbook support; troubleshooting hardware, software and peripherals via ticketing queues, email and direct correspondence, Installing and maintaining applications and current operating systems, Completing and assisting global IT Operation teams with infrastructure maintenance, Installing and deploying technical hardware including PCs, Macbooks, iOS devices, printers, mobiles and VoIP phones, Managing and maintaining virtualized servers and infrastructure, Automating tasks and identifying process improvements, Documenting and preparing FAQs for studio staff and IT teams, Managing the inventory of IT equipment and licenses, Managing the inventory of mobile devices, Sending and receiving equipment to/from other studios and remote employees, Installing and updating mobile games and operating systems on various mobile devices, Liaising with global teams on behalf of the studio for support, Assisting the Local IT Manager where required. Desirable Experience: Previous experience as a computer technician in a technical support role, Experience and excellent knowledge of MS products (Windows 11, Office 365 and Visual Studio), Understanding of networking protocols (TCP, UDP, DNS, TLS, HTTP, FTP, SMB, etc.), Working knowledge of public key cryptography, certificate chains and signatures, Experience with powershell scripting, Knowledge of the mobile market (devices, iOS and app stores), Willing and able to complete physical tasks, such as lifting and racking servers, assisting with desk relocations, shifting workstations, etc, Excellent interpersonal, communication and organizational skills, Excellent sense of analysis and able to solve complex configuration problems, Able to work under pressure in an ever-changing environment, Highly motivated, proactive and able to work independently, Keeping up to date on technology trends and new releases, specifically related to high performance workstations in a windows environment. Advantageous Experience: Knowledge of gaming development processes, game engines and content creation software. Understanding of version control systems such as Git and Perforce, Knowledge of AV equipment including audio mixing, Experience with enterprise-class deployment and inventory applications, Experience with enterprise-class antivirus solutions, Experience with enterprise-class WiFi, Experience with the Atlassian suite (Confluence and Jira), Degree/Diploma in Computer Science or related experience. Benefits: Comprehensive relocation package for successful candidates. Flexible work model to support work-life balance. Learning and development programs to foster professional growth. Private Health Insurance and fitness subsidies. Relaxation space with massage chair. Employee mental health assistance. Additional leave including birthday, Christmas, and women's health leave. Free coffee, daily snacks, and light breakfast. Social Friday drinks with friendly game tournaments. Spectacular roof-top terrace with river views and a game room. Referral program with generous bonuses. Awesome Gameloft-themed merch. Studio Mascot - Mr. Hendricks, our friendly Dachshund who protects our studio. Great Culture, Great Games At Gameloft Brisbane, we believe the keys to success are a great studio culture and finding a balance in everything we do, whether it's working on exciting projects or enjoying the incredible lifestyle of Queensland, Australia. View Job Opportunities Follow Us Learn More Our Games 1 My Little Pony: Mane Merge C’mon everypony, we must save Equestria! A darkness is creeping through the lands, causing chaos to the Earth Ponies of Maretime Bay, through to the Unicorns in Bridlewood, and even to the Pegasi soaring above the clouds in Zephyr Heights. Saddle up and help the Mane 5, Sunny, Izzy, Zipp, Pipp, & Hitch, as they work together to investigate what or who is behind this dark curse. 2 The Oregon Trail A modern twist on the trials and tribulations of the road to Oregon, this official successor to the global phenomenon will immerse players in exhilarating journeys ranging from the historically accurate to the totally extreme. 3 Ballistic Baseball Put your baseball strategy to the test in live head-to-head matches where you’ll choose the perfect pitch to strike out opponents, or swing for the fences on your way to becoming a champion. Ballistic Baseball is a celebration of the Great American Pastime realized in a fun, larger-than-life art style. Additional Information WHAT GAMELOFT BELIEVES IN We play the good game for a better world. As a leader in the industry, we want to use the power of video games as a force for positive change. If you join us, you’ll have plenty of opportunities to help the environment, make a difference in communities, and build a more inclusive world. LIVING THE GAMELOFT LIFE We want our Gamelofters to focus on what matters: creating fun and high-quality games that they’ll be proud to share with our players around the world. To help you succeed in your role, we have some cool perks, which you can read about here. Brisbane Studio 549 Queen St, Brisbane Qld 4000 Learn More Follow Us copied