Job Title: Customer Support Specialist
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This role is an exciting opportunity to make a real difference in the lives of people across NSW. As a proactive and customer-focused individual, you will be responsible for delivering exceptional client service while managing a caseload of approximately 50 estate or trust matters.
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About the Role
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You will work closely with clients, beneficiaries, and internal teams to provide timely, empathetic, and reliable service, ensuring a high standard of estate and trust administration.
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Key Responsibilities
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* Manage and progress a caseload of trust or estate administration matters
* Provide responsive, insightful, and compassionate support to clients and beneficiaries
* Communicate clearly and regularly to ensure client needs are met and expectations managed
* Work collaboratively with your team to deliver consistent and high-quality services
* Contribute to positive customer experiences in alignment with our service values: insightfulness, empathy, personalisation, convenience, time value, and satisfaction
About You
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To be successful in this role, you will have excellent interpersonal and communication skills, strong time management, multitasking, and organisational abilities. A collaborative mindset and eagerness to learn are also essential.
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Required Skills and Qualifications
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You will require:
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* Excellent interpersonal and communication skills
* Strong time management, multitasking, and organisational abilities
* A collaborative mindset and eagerness to learn
* A strong sense of accountability and ownership over your work
* Investigative, analytical, and problem-solving skills
Benefits
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We offer a dynamic and supportive work environment where you can grow and develop your skills.
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About Us
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We are committed to fostering a diverse workforce where everyone is welcome.