This is a Sr Tech Field Eng role with Unisys based in Canberra, ACT, AU Unisys Role Seniority - mid level More about the Sr Tech Field Eng role at Unisys What success looks like in this role: Role Overview: Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service. Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality. • Provides the full range of Field Engineering support for an assigned base of large/complex clients. • Takes complete ownership of onsite service activity. • Performs advanced-level maintenance on all products, including low-complexity installation activities. • Provides technical feedback on equipment, systems, and processes to improve overall service delivery. • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. • Identifies and resolves systemic issues within the team. • Proactively supports the needs of other team members, providing technical assistance and expertise. • Contributes to improved client services metrics reporting and documentation. • Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations. You will be successful in this role if you have: • High School Diploma or GED required. • May require technical certification or Associate Degree. • Generally, 2-4 years’ experience in area of responsibility. Project Duties (CDRP): • Imaging laptops. • Face-to-face, phone, and email support for users being refreshed. • Maintaining knowledge management, team documentation, intranet self-help. • Feeding into project meetings. • Maintaining accurate record keeping and IT Asset Management procedures. • Dispatch and logistics for remote users. • Initiating disposals for legacy project hardware. • First-time login support. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Unisys team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing Field Engineering support Taking ownership of onsite service activity ⚙️ Performing advanced-level maintenance Key Strengths Technical maintenance Client support Problem-solving Technical certification Documentation skills Project management A Final Note: This is a role with Unisys not with Hatch.