Key Responsibilities & Tasks
* Conduct regular visits to client mine sites and workshops to inspect ZEMEK equipment.
* Perform inspections of parts and equipment, documenting findings in clear, actionable reports.
* Build and nurture long-term relationships with clients, acting as their trusted technical advisor.
* Proactively identify client issues or pain points through site observations and client discussions.
* Brainstorm and develop innovative technical solutions tailored to client needs and site-specific challenges.
* Interest in polymers and their applications as potential innovations in design solutions.
* Work on engineering designs and drawings with the guidance of the Engineering Manager.
* Scope job requirements, measuring and evaluating on-site conditions for both standard and bespoke jobs.
* Prepare and deliver accurate, timely quotes for jobs, including estimations for labor, materials, and turnaround.
* Communicate product and service offerings effectively to both technical and non-technical stakeholders.
* Liaise with workshop and engineering teams to ensure alignment on job specs and deliverables.
* Provide feedback to internal teams to promote continuous improvement of products and services.
* Support after-sales follow-up, ensuring customer satisfaction and identifying potential for future business.
* Stay informed on industry trends, customer needs, and competitor offerings to inform sales strategies.
* Adhere to all safety requirements and company procedures during site visits and inspections.
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