Customer Experience Specialist
We are seeking a dedicated individual to join our team as a Customer Experience Specialist.
This role is perfect for someone looking to start their career in banking and make a real difference in the lives of our customers.
* Provide exceptional customer service by advising clients on suitable products and services.
* Act as a brand ambassador for our company, liaising directly with customers to meet their needs.
* Introduce and promote digital banking solutions to enhance customer experience.
* Contribute to meeting customer needs by offering personal banking products and services with a customer-centric approach.
* Manage customer feedback and enquiries effectively.
* Participate in ongoing training and development plans to stay up-to-date with industry best practices.
As a Customer Experience Specialist, you will be responsible for delivering a seamless end-to-end customer experience. You will work closely with customers to understand their needs and provide tailored solutions.
The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and a passion for delivering exceptional customer experiences.
Benefits include:
* Tailored professional development opportunities.
* Competitive remuneration package.
* Flexible working culture.
* Market-leading subsidised private health cover.
* Enhanced parental pay and support when returning to work.
* Subsidised banking products and services.
* Bonus leave days.
* Wellness programs including discounted gym memberships.
Join us in shaping the future of banking and making a positive impact on our customers' lives.