Join to apply for the Secretarial Services Manager role at Baker McKenzie5 days ago Be among the first 25 applicantsJoin to apply for the Secretarial Services Manager role at Baker McKenzieDirect message the job poster from Baker McKenzieHuman Resources Consultant at Baker McKenzieAt Baker McKenzie not only do we pride ourselves on leading pay and a great culture, joining a leading Global Law firm provides unique development opportunities to grow in a highly supportive working environment throughout all stages of your life. We know our people value flexibility around when and where they work. We are committed to offering a more adaptable way to work, and we call this bAgile. As a highly valued employee we will also provide you with an extensive range of wellbeing, recognition & benefits offerings.For more information on our benefits click here.The RoleThis leadership role is responsible for overseeing the strategic delivery of secretarial and administrative support across the Firm’s Australian offices. With a strong focus on client-centric service, the role ensures that Partners and Associates receive seamless, high-quality support aligned with best practices and evolving business needs.As a key driver of operational excellence, this position champions continuous improvement, innovation in service delivery, and the adoption of new ways of working. It plays a pivotal role in optimising the value of secretarial resources, enhancing team engagement, and fostering a culture of accountability, agility, and client service excellence.ResponsibilitiesKey duties of the role include but not limited to:Lead and develop the structure, operations, quality and value of the secretarial services team in the Australian office, managing the team as a “business operation” serving internal clients to an agreed scope of work, service level, quality and costDevelop an annual business plan for the secretarial services team, including ratios (current and desired), headcount (current and planned) and cost analysis, based on movements in the business and workload/capacity.Review secretarial and administrative services in line with business needs, innovations in service delivery and make recommendations to implement and drive changesOversee secretarial related activities to ensure efficiency and effectiveness of processes and working methodsAct as a conduit between the Practice Groups and Professional & Business Services (PBS) functions to facilitate key processes that impact on the secretarial services teams, including maximising the use of offshore operationsRegularly review the structure and workload across the practice groups and make recommendations around headcount needs, working effectiveness and skill levels within the context of the budget and market trends and technology impactUndertake ad hoc projects when required, supporting the introduction of new processes, structures or technology through communications, training etc.Provide leadership on career and skill development and support effective career conversations and other engagement activities to support a strong and supportive engaged cultureManage, with the support of TM the recruitment of secretaries and embed new starters with onboarding/settling in period.Manage the performance and salary review process for secretarial services in line with Firm guidelinesEnsure strong performance is recognised and rewarded, and proactively manage low/under performance and handle employee issues with sensitivityAct as the key contact for all secretariesAlign the secretarial services team with the Firm's overall strategy, goals, and objectives, as well as its global administrative policies and proceduresWhat we're looking forStrong team leadership and management experience, working in a coordinator, supervisor or manager role (or similar), ideally in a professional services environment;Experience leading and managing a functional area of business (e.g. secretarial services, operations etc.) is desirableDemonstrated experience of developing or enhancing the quality/delivery of services;A working understanding of billing and time recording systemsExcellent leadership skillsStrong interpersonal and stakeholder management skills with the ability to influence and build relationships at all levels across the FirmDemonstrated numerical, analytical and written skillsGood working knowledge of IT systems and software packagesDemonstrable understanding of working within a partnership structureHigh levels of proactivity and a 'can-do' attitudeGood presentation skills and the ability to adapt and evolve to internal and market changesTeam-orientated, proactive and able to change direction quickly to meet the dynamic needs of the Firm and its clientsProven ability to effectively manage competing prioritiesStrong judgment and ability to make well-reasoned independent decisionsAbout the functionOur Operations function supports and manages the day-to-day operations of the firm, providing expert and in-market support regarding office management, office services, facilities, real estate management, risk management, and secretarial and administrative services.About the FirmAt Baker McKenzie, we are different in the way we think, work and behave. The first local, truly global law firm in Australia, we commenced operations in Sydney in 1964, in Melbourne in 1982 and in Brisbane in 2014. Our lawyers work seamlessly with our global colleagues, collectively providing a capacity of more than 13,000 people, including over 6,500 lawyers who work alongside our clients to drive growth that is both sustainable–and inclusive.Baker McKenzie Australia can offer you access to complex, market leading matters working with some of the world's best legal minds–people who know the law and who understand business. We have an unrivalled ability to provide training and secondment opportunities across our global network. Locally, we have an inclusive culture of learning, coaching and opportunity where you will work in small teams on matters that often cross borders. We value people who think ahead and get noticed.Inclusion, Diversity & EquityBaker McKenzie is committed to providing a diverse and inclusive culture for all its employees, with equal opportunity for all to progress and have a meaningful career with our Firm. Our mission is to foster an environment where individuals of every ethnicity, culture, gender, sexual orientation, gender identity and expression, religion, age, disability, carer status and working style may succeed professionally and fully contribute to the goals of the Firm. Our bAgile program encourages a range of flexible work opportunities for all. We invite you to let us know of any reasonable adjustments you require to equitably participate in the recruitment process or in performing the requirements of this role.Our application processPlease apply by selecting the "apply now" link below and completing an online application form.As part of our commitment to creating a diverse and inclusive we encourage applications from all genders, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander people.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionLegal, Administrative, and OtherIndustriesLaw PracticeReferrals increase your chances of interviewing at Baker McKenzie by 2xSign in to set job alerts for “Administrative Manager” roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoFive Dock, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 5 days agoBankstown, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$85,000.00-A$100,000.00 3 weeks agoKogarah, New South Wales, Australia 3 days agoLane Cove, New South Wales, Australia A$35.00-A$45.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoOffice of Sport and Park Liaison ManagerSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoAssistant Manager | Sydney (multiple locations)Bankstown, New South Wales, Australia 1 week agoExecutive Assistant to Chief Investment OfficerSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 weeks agoProject Management Lead - Global Business Solutions - AUNZSydney, New South Wales, Australia 4 days agoBankstown, New South Wales, Australia 1 week agoNorth Ryde, New South Wales, Australia 1 week agoEmergency and Medical Imaging Administration ManagerMillers Point, New South Wales, Australia 4 weeks agoManager Medical Administration Macquarie HospitalNorth Ryde, New South Wales, Australia 3 days agoWe’re unlocking community knowledge in a new way. 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