Customer Support Officer – City of Port Phillip
Role overview
Our Customer Support Officers are the heart of our Library service and are responsible for delivering an exceptional customer experience across our five Library branches. You will have a passion for your community and will create safe, diverse and inclusive spaces for people of all demographics.
Key Responsibilities
* Provide welcoming, knowledgeable customer, information and reader advisory service across five Library branches.
* Support Library Services, Operations and Collections teams in delivering a range of services.
* Work evenings and weekends to support the operational requirements of the library.
Required Skills & Experience
* Demonstrated experience delivering excellent customer service in a fast‑paced, diverse environment – preferably in a library setting.
* Proven ability to work collaboratively as a member of a high‑performing team with an accountability mindset.
* Flexible and adaptive approach to service delivery and a desire to learn.
Benefits
* Discounted fitness membership with access to over 260+ gyms, pools and group classes across Melbourne.
* Flexible working conditions, an active social club, supportive health and wellbeing program, and an Employee Assistance Program (EAP).
* Career development opportunities within your team and across council.
* 20 weeks paid parental leave and 24 weeks paid leave for single parents.
* Access to novated leasing and salary‑sacred technology.
How to Apply
Click APPLY in the online recruitment portal. All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than two pages and include each heading in the Key Selection Criteria.
Applications close at 11:59 pm Sunday 7 December 2025.
Equal Opportunity Employer
The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on or email
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