Job Description
We're a leading brand in the premium tea industry, recognized for our commitment to sustainability and quality.
Our stores across Australia, New Zealand, and Singapore offer an engaging shopping experience, where customers can explore our wide range of teas and learn about our passion for sustainable ingredients.
As a passionate and motivated individual, you'll have the opportunity to lead our store team, develop their skills, and drive sales growth while maintaining excellent customer service.
About the Role:
* Assist the Store Manager with day-to-day operations, including visual merchandising, stock management, and delivery coordination.
* Coach the team to deliver exceptional customer experiences, ensuring seamless shopping journeys throughout the store.
* Support the Store Manager in achieving sales targets and managing controllable costs.
* Lead the store and team in the absence of a Store Manager.
* Develop the team through training programs focused on customer service, product knowledge, and operational responsibilities.
* Encourage employee development by providing regular feedback.
* Regular Sunday work is required for this role.
Required Skills and Qualifications
To succeed in this role, you'll need to possess:
* Strong communication skills, with the ability to motivate and inspire a team.
* Excellent time management and organizational skills, ensuring efficient store operations.
* Previous leadership or key-holding experience is advantageous.
Benefits
As a valued member of our team, you can expect:
* A competitive salary, bonus earning potential through our performance incentive program, and sales incentives.
* A 50% discount on all teas, plus endless cups of our delicious blends.
* Recognition and rewards through our Moment Makers program, featuring exciting prizes.
* Volunteer leave days per year with a purpose-aligned organization.
* Workplace policies promoting diversity, equity, and inclusion, such as our Menopause policy, Gender equity policy, Equitable remuneration policy, and Flexible working arrangement options.
* Access to an Employee Assistance Program (EAP).
Application Process
If you think you'd thrive in this role, please don't hesitate to apply. We welcome applicants from diverse backgrounds and encourage those who meet most of the requirements to submit their application.
Equal opportunities employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.