Regulatory Operations Division - APS Level 6 - Bulk Recruitment
Aged Care Quality and Safety Commission – Darwin NT
Aged Care Quality and Safety Commission:
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
About the Regulatory Operations Division:
The Regulatory Operations Division (ROD) is responsible for monitoring, assessing, and enforcing compliance across the aged care sector. ROD includes several branches:
* Audit: Conducts audits of aged care services against the Quality Standards.
* Risk Intake and Inspectorate: Investigates complaints and incidents and conducts inspections to ensure provider compliance.
* Registrar: Assesses applications for provider registration under the new Aged Care Act.
* Compliance and Enforcement: Manages investigations and regulatory actions for non‑compliance with aged care legislation.
Please note that some roles require mobility and travel, including overnight stays.
About the Roles:
The Aged Care Quality and Safety Commission has multiple opportunities available in our Regulatory Operations Division in the Audit, Risk Intake Inspectorate, Registrar and Compliance and Enforcement.
* Senior Audit Officer: A Senior Audit Officer is responsible for the review and analysis of provider documentation/evidence and preparation of audit plans.
* Lead Auditor: A Lead Auditor is responsible for conducting scheduled audits of Category 6 (residential) and Category 4 and 5 (home care) aged care providers.
* Senior Inspector - Risk Based Monitoring: A Senior Inspector - Risk Based Monitoring is responsible for undertaking preventative and responsive monitoring or provider and worker risks safeguarding and protect older Australians receiving aged care services.
* Senior Inspector - Worker Conduct and Suitability: A Senior Inspector - Worker Conduct and Suitability is responsible for identifying and addressing risks related to aged care workers, ensuring providers meet their obligations and uphold standards.
* Senior Registry Assessor: A Senior Registry Assessor is responsible for managing a team and ensuring high-quality assessments in accordance with the new Aged Care Act.
* Senior Compliance Officer / Senior Investigator: A Senior Compliance Officer is responsible for applying expertise in leading the assessment of matters, applying the legislative framework in providing recommendations, analysing risk and managing more complex matters through to resolution. Senior Investigators will also be expected to have knowledge and experience in complex investigations and the preparation of cases which involve enforcement outcomes.
Position Duties:
Successful candidates may be placed in any of the above branches/roles. Duties may include:
* Conducting audits, inspections, or assessments of aged care providers
* Reviewing documentation and evidence to determine compliance
* Engaging with providers, older people, and stakeholders
* Preparing reports and recommendations
* Supporting regulatory decision‑making
* Leading or contributing to teams and projects
* Participating in field‑based work and travel as required
Comprehensive training will be provided to support your success in the role.
Position Eligibility Requirements: (Selection Criteria)
Our ideal candidate will:
* Apply sound judgment and integrity in decision‑making
* Communicate clearly and respectfully with diverse stakeholders
* Analyse complex information and prepare evidence‑based reports
* Work collaboratively in team environments
* Manage competing priorities and meet deadlines
* Understand or quickly acquire knowledge of aged care legislation and regulatory frameworks
* Demonstrate adaptability, curiosity, and a commitment to public service
* Use digital tools and systems confidently
* Demonstrate understanding of evidence, investigative processes, use of regulatory powers and tools and formulating operational strategy
* Demonstrate ability to manage cases, adhere to timelines and achieve outcomes
Senior Compliance Officer/ Senior Investigator–Certificate IV in Government Investigations, legal or investigative qualifications or background is highly desirable.
Additional Position Requirements:
Specific roles have additional requirements such a travel or registration requirements. Please refer to the candidate pack on our Careers Page for further details.
Essential requirements:
A current unrestricted license is essential to support the travel expectations of the role.
Vaccination requirements:
Have had a seasonal influenza and COVID-19 vaccination.
Travel requirements:
Occasional interstate/intrastate travel may be required (applicable travel expenses are covered under the Commission's travel policy). Or Local, interstate and intrastate travel for field‑based work. Travel requiring overnight stay is expected 2 weeks out of every 4 weeks. Overnight stays will range from 1-4 nights. Staff will be consulted where additional overnight travel is required. Applicable travel expenses are covered under the Commission's travel policy.
Authorised Commission Officer appointment:
Ability to obtain Authorised Commission Officer approval in line with Commission policy and to meet obligations in respect of statutory powers, suitability requirements and responsibilities associated with field‑based duties
Position Notes:
* Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit
* The intention of this selection process is to establish a merit pool to be used to fill various roles in the Regulatory Operations Division, both immediate and future vacancies.
* Ongoing (permanent) and Non‑Ongoing (temporary) positions may be offered from the merit pool. Non‑ongoing opportunities will be offered for a specified term. Opportunities will be offered for varying periods up to 12 months with the possibility of extension to a maximum of 24 months.
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