**About us**
Holiday Inn Parramatta boasts 181 modern contemporary accommodation rooms, 7 spacious function rooms along with restaurant Twenty One Fifty and lobby bar, located in the heart of Parramatta.
Holiday Inn Parramatta is part of IHG Hotels & Resorts, which is one of the world's leading hotel companies, with hotels across more than 100 countries.
**About the role**
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.
**Primary Responsibilities**
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions, verifying billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
- Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
**Skills and Experience**
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry
- Previous experience with Opera
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile
- **Must live in Australian and have full work rights**
**Employee Benefits**:
- IHG discounted worldwide accommodation, free on site car parking, close to public transport, complimentary meals while on shift, paid birthday leave.
**Job Types**: Full-time, Part-time, Permanent
Pay: From $25.80 per hour
Expected hours: 24 - 38 per week
Schedule:
- 8 hour shift
- Day shift
Work Authorisation:
- Australia (required)
Work Location: In person