Maintenance Coordinator
•At Wilson Homes we're transforming the Tasmanian home-building experience
•Support the wider maintenance team with scheduling maintenance work
•Part time, 3 days a week or 5 days with shorter hours | 12-month contract
For over 30 years we have been Tasmania's leading New Home Builder. Today, Wilson Homes continue to lead and drive innovation and quality in the new home building industry, seek opportunities to further enhance our capacity to cater for our customer's needs and to grow and support our staff. Our company culture is focussed on safety, innovation and quality.
We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.
Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.
Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:
•Discount on building a home with any of our building brands (after qualifying period)
•Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
•Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
•Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit)
•Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
•AIA Vitality health and wellbeing program
•A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
•Employee assistance program to support your mental, financial and physical wellbeing
•A huge catalogue of online learning and ongoing professional development programs
•NAWIC and HIA corporate membership
•Attractive remuneration
•And so much more
About the opportunity:
The Maintenance coordinator is part of the Wilson Homes Maintenance team and reports to the Service and Warranty Manager. The key focus of this role is mange the scheduling of the Service and warranty team and assisting with enquiries. More specifically, you will:
•Monitor and Maintain the Maintenance inbox
•Liaising with clients and allocating work to our Serviceman for inspections, maintenance service dates and general maintenance requirements
•Manage calendars and processing of paperwork at the end of each appointment
•Producing service requests, purchase orders and inspection reports relating to scope of work
•Complete follow up calls and emails with customers to ensure completed work satisfaction and providing the customer with their updated inspection report
•Following up on outstanding orders and service requests, this will require outbound calls to our service providers
•Assisting with general administrative duties, including but not limited to scanning, filing and typing
About you:
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:
•Experience in administration, including scheduling/coordinating
•Previous experience in a customer support role and exceptional workflow management
•An ability to show empathy, communicate with clients and various teams to provide information and updates on maintenance works
•Strong IT skills, utilising Microsoft suites, outlook
•Outstanding prioritisation, organisational, and planning abilities with the ability to work under pressure
•Knowledge of property maintenance, building & construction processes is preferable but not essential
We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply. We'd love to have a chat with you about your career goals.
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical.
Apply today
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button (you may be directed to our careers portal which we have kept very quick and simple. Be sure to click submit once you have completed your application). To find out more about NEX Building Group go to NEX Building Group or follow us on LinkedIn
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.