A03 Maintenance Support Officer - Call Centre
ASAP Start
Full-time temporary contract
Initial contract to 27th of May 2026 + likely ongoing extension
$51.12 pr hour + super
QLD Government
The Role
A large government department is seeking an experienced customer support/call centre officer to provide support in a high-volume inbound call centre environment. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government properties.
* Arranging responsive maintenance for Government owned properties
* Answering or making customer calls to address their maintenance needs
* Raising work orders
* Engaging with callers to confirm or clarify information and calming angry customers, as needed
* Appropriately using software, databases, scripts, and tools
* Understanding and striving to meet or exceed call centre metrics
* Providing consistent customer service
You
The successful candidate will have a minimum of 6 months call centre experience and will be able to demonstrate the following:
* Experience in a high-volume customer service environment
* Insurance repair or property maintenance experience is highly regarded
* Problem-solving and de-escalation skills
* Exceptional customer service, active listening and verbal and written communication skills
* Strong time management and decision-making ability
* Microsoft Office skills in Excel, Word and Teams
Apply
If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now Please apply directly below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly -
JOBID - 29627
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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