Job Description
We are seeking a dedicated and experienced Senior Night Guest Service Agent to join our team at Oaks R Suites Geelong.
This is a full-time night shift position, working Sunday to Thursday from 11:00 PM to 7:00 AM.
As the Senior Night Guest Service Agent, you will be the primary point of contact for guests during overnight hours, ensuring smooth operations and delivering exceptional service throughout the night.
Key Responsibilities
Oversee front desk operations during night shifts, including check-ins and check-outs.
Respond promptly to guest inquiries and resolve issues with professionalism.
Monitor property security and ensure guest safety during overnight hours.
Handle reservations, payments, and administrative tasks accurately.
Provide guidance and support to junior team members when required.
Qualifications
Previous experience in a guest service or front office role, preferably in hospitality.
Strong communication and problem-solving skills.
Ability to work independently and maintain a calm, professional demeanor under pressure.
Flexibility to work overnight shifts consistently.
Additional Information
At Minor Hotels, we value our people as the heart of our success.
Joining Minor means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.
Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.
Important Notice: Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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