At Brennan, we believe that technology delivery is just as important as the technology itself. Our True Performance System ensures that our customers receive relevant value and solutions tailored to their needs.
The Role
We are seeking a dynamic Desktop Support Engineer for our Managed Services team in Canberra. This role involves providing onsite and remote 1st-level support to our clients. Key responsibilities include resolving technical issues, managing client IT environments, conducting problem management, and maintaining effective communications with clients.
Responsibilities:
* Provide L1 support for service delivery teams and resolve technical issues
* Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
* Proactively manage our client's IT environments
* Conducting problem management to ensure the root cause of issues is addressed
* Take ownership of your assigned clients, and ensure we deliver excellence in customer service
* Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
Requirements:
* Minimum of 2 years IT experience
* Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
* Strong analytical and problem-solving skills
* Excellent verbal and written communication skills
* Proven ability to work within and across teams
* Industry based certifications
* Installation and management of peripheral devices
* User account maintenance
* Desktop and End User Support
As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check. Brennan is an equal opportunity employer.