**Job description**:
APS 6 - IT Service Management Officer
- ** $72 - $80 / Hourly (+ Super)**:
- ** Canberra**:
- ** Contract (12-months, possible extension)**
**About the role**
The APS6 IT Service Management Officer is responsible for operational management of one of the integrated practices operated by the Service Management Office, for example: Release Management, Change Enablement, Problem Management etc. It has specialisation in one practice and supports other practices within the Service Management Office
**Duties**
- Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
- Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
- Reporting on practice operations and performance.
- Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
- Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc
**About you**
- Demonstrated minimum 5 years' IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
- Demonstrated experience working in high performing, collaborative team environment both in person and virtually.
- Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
- Demonstrated high standard of written and verbal communication skills.
- Demonstrated high level conceptual, analytical, and problem-solving skills.
- Demonstrated strong commitment to meeting agreed work targets and standards.
**Desirable Criteria**
- Experience in other related IT practices such as Service Desk, Software Development, Infrastructure Management etc.
- Experience in technical documentation e.g. process or policy design.
- Experience with Atlassian JIRA Service Desk and/or Confluence.
- Experience working in Government or providing services to Government agency.
**Application Requirements**
- Applicants must hold **Australian citizenship**.
- National Criminal History Records Check and completion of the Agency's screening checks.
Applications close **08/04/24