Job Role: Support Operations Assistant
This role offers a unique opportunity to provide essential support services in a leading medical environment.
About the Role:
* This position is required to work closely with patients, hospital operations and activities.
Key Responsibilities Include:
* Ensuring patient visitors comply with requests from family members,
* Answering phone calls, handling routine enquiries and conveying appropriate information,
* Welcoming and directing visitors to patients,
* Receiving, sorting and distributing mail,
* Maintaining accurate electronic records on our EMR system,
* Scanning documents for capture,
* Supporting admission and discharge processes,
* Recording statistics and identifying areas for improvement,
* Liaising with other departments as required by NUM or Ward Coordinator,
* Receiving patient information from NUM/Ward Co-coordinator to assess patient needs.