A prestigious organization in Sydney is looking for a Senior Service Desk Analyst to support AI tools. This hybrid role (2 days onsite) requires strong L1/L2 support experience, communication skills, and troubleshooting abilities. Candidates should have over 5 years in service desk roles, preferably with ITSM tools like ServiceNow. As part of a growing AI program, you will be the point of contact for user queries and incidents, contributing to service improvements and team collaboration. This role offers a competitive daily rate.#J-18808-Ljbffr