Senior Cruise Product Specialist - Sydney, NSW
CruiseHQ Sydney, New South Wales, Australia
Overview
CruiseHQ is Flight Centre Travel Group's new B2B cruise wholesale division.
We curate and deliver unrivalled and tailor-made cruise packages.
We are not just about cruises; we also craft the complete journey.
Leveraging exclusives, we seamlessly integrate air, land, and sea travel, offering a selection of exquisitely curated packages through an industry-leading cruise marketplace.
As a Senior Cruise Product Specialist, you will report to the Head of Product and be responsible for the creation, delivery and display of innovative, exclusive products for our agent partners to increase company sales and revenue.
As a senior member of the product team, you will support team members while maximising efficiency and productivity.
Responsibilities
Product development and packaging, including developing and maintaining competitive, accurately priced custom packages with value adds, and ensuring innovation and market competitiveness
Build and load custom packages across booking and website platforms, ensuring accurate pricing, clear features, smooth booking flow, and engaging product displays
Support product management by updating website content, managing rules (fare markups, commissions), setting up promotions, and reviewing supplier fares for accuracy
Plan, execute, and manage promotional campaigns with suppliers and internal teams, maintaining calendars, completing requirements, ensuring products are bookable, and keeping sales updated
Manage design assets and image library, ensuring accurate, approved content and supporting materials are delivered for packages, promotions, and eDMs
Manage promotional allocations and groups by setting up and maintaining groups, monitoring sales, coordinating with stakeholders, ensuring accurate booking engine functionality, and providing performance reports
Lead and support the product team, handle queries, explore new opportunities, monitor competitors, and ensure efficient coverage and operations
About you
Minimum 3 years experience in a senior product or supply role within the travel industry
Experience working towards and achieving targets and KPI's in the cruise/travel sector
Positive attitude and ability to work in a dynamic environment
Excellent attention to detail, problem solving, and ability to work under pressure
Ambitious, highly motivated and an efficient organiser
Comprehensive computer skills and confidently learn new computer systems (Cruise Line booking systems and GDS experience is an advantage)
What you'll enjoy
Set sail on exclusive perks: opportunities to participate in onboard inspections and enjoy exclusive cruise discounts for personal travel
Navigate the world: access to industry travel discounts and sponsored Familiarisation Cruises
Culture: inclusive company culture; Flight Centre Travel Group Australia is proud to be a certified Great Place To Work
Diverse crew: Equal Opportunity Employer; encourages applicants including Aboriginal and Torres Strait Islander People and people from minority groups and people with disability
Chart your course for growth: tailored Learning & Development pathways, including in-depth training on cruise products
Exclusive staff discounts: employee portal with discounts across retailers, health and wellness, financial planning, and more
Explore endless horizons: rewarding career across our global network with a focus on promoting from within
Corporate health discounts: exclusive health insurance discounts for you and your family
Mental health: Employee Assistance Program for staff and family
Social: regular awards, team-building, and industry events, with opportunities to attend global conferences
Giving Back: CSR programs including Workplace Giving, volunteering and paid leave
Sustainability: commitment to sustainable practices in cruising and tourism
Apply
Apply today and be part of this extraordinary voyage
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Travel Arrangements
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