Customer Service Representative
We are seeking a skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for managing inbound calls and emails, providing timely and accurate assistance to customer inquiries, and ensuring exceptional service delivery at every interaction.
Your Key Responsibilities
* Manage a high volume of inbound calls and emails, effectively assisting with customer enquiries.
* Provide exceptional service by building relationships and rapport with customers, both internal and external.
* Track and report on freight movements and deliveries, including misdirected freight.
* Perform general office and administration duties, including data entry.
The Skills We Need
* Proven experience in a fast-paced customer service or administration role is highly valued.
* A passion for delivering high-level service to all customers.
* Effective communication skills to work with diverse customers in a professional, prompt, and timely manner.
* Attention to detail, problem-solving skills, and the ability to work in a fast-paced environment.
Why You'll Thrive Here
This is an excellent opportunity to build your career in customer service. Our team is passionate about delivering exceptional service, and we're looking for someone who shares our values.