Job Overview
The Retail Operations Manager is accountable for overseeing the efficient delivery of services, exceptional customer experiences, and compliance with regulatory requirements across the retail trading activities.
This role involves leading a team of staff, analyzing sales performance, maintaining inventory levels for both the restaurant and bottle shop, coordinating supplier relationships, and ensuring operational efficiency during peak hours, promotions, events, and busy service periods.
The position significantly contributes to business growth, customer loyalty, and overall venue performance.
* Oversee daily operations of the bar, bistro, gaming areas, bottle shop, and retail liquor section.
* Ensure smooth workflow during peak hours, promotions, events, and busy service periods.
* Prepare rosters, assign duties, supervise front-of-house, bar and bottle shop staff.
* Provide hands-on support during peak service times.
* Conduct performance reviews, training, and ensure staff follow service standards.