The Candidate Support Team Leader plays a pivotal role in overseeing and managing the candidate engagement, credentialling, and administration process for candidates joining the ADF. This position is responsible for leading a team of Candidate Support Coordinators to ensure seamless alignment and coordination of recruitment and enlistment activities, adherence to regulatory requirements, and delivery of an exceptional candidate experience.
Responsibilities
* Lead and mentor a dedicated team, driving excellence in candidate support and engagement.
* Play a key role in shaping the recruitment and enlistment journey for future and re-entering ADF personnel.
* Champion process improvement, compliance, and a first‐class candidate experience.
* Provide leadership and direction to a team of Candidate Support Coordinators, fostering a collaborative, motivated and inclusive learning work environment.
* Oversee and manage the engagement and enlistment process for candidates, ensuring all procedures are followed, documentation meets compliance requirements and is accurately processed.
* Ensure adherence to regulatory requirements, organisational policies, and standards of practice in candidate engagement, recruitment and enlistment operations.
* Monitor team performance and productivity, setting goals, and providing coaching to achieve engagement, recruitment and enlistment targets and KPIs.
* Review and analyse operational performance on a weekly, monthly, and quarterly
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