Job Opportunity
We have an exciting opportunity for a seasoned and customer-focused leader to lead our Registration team at Fairfield House in Dalkeith.
As the leader, you will be responsible for the day-to-day coordination of the Midlothian Registration Service, ensuring the delivery of high-quality statutory services including the registration of births, deaths, marriages, and civil partnerships, as well as the provision of ceremonies. You will also play a key role in shaping the future of the service as part of the wider transformation programme.
Key Responsibilities:
* Lead and manage a dedicated team of registration professionals.
* Ensure compliance with all statutory duties and national targets.
* Deliver a professional, empathetic, and customer-centred service.
* Identify and implement service improvements to enhance customer experience.
* Interpret complex legislation and translate it into practical operational procedures.
* Represent the service at internal and external meetings and contribute to strategic planning.
About Us:
We're looking for a confident and creative leader who thrives in a dynamic environment and is passionate about delivering excellent public services.
Essential Requirements:
* Certificate of Proficiency in the Law and Practice of Registration in Scotland.
* Significant experience in a local authority registration service.
* In-depth knowledge of statutory registration processes and ceremonial services.
* Exceptional attention to detail and organisational skills.
* Strong interpersonal skills with a tactful and empathetic approach.
* Proven ability to manage change and drive continuous improvement.
The estimated annual minimum salary for this position is 34,207.12 AUD, while the maximum is 63,588.96 AUD, considering the Australian labour market conditions and standards.