Front Office Receptionist | Casual I RACV Cape Schanck Resort
At RACV Cape Schanck Resort, on the Mornington Peninsula with nearby walks, wineries, and unspoilt beaches, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape.
Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
A Day in the Life
As a member of our Front Office Reception team at our prestigious 5-star resort, you\'ll play a vital role in delivering exceptional guest experiences. We’re looking for individuals who are proactive, bring a can-do attitude, and consistently deliver service that reflects the highest standards of exceptional hospitality.
Duties
- Check in and check out members
- Answering and re-direction of calls
- Assisting with requests and general enquiries
- Guest accounts reconciliation
- Provide exceptional guest experience
We’re offering
- Competitive hourly rate plus weekend and evening penalties
- Flexibility to suit your lifestyle
- On-going training and career development opportunities
- Discounts on RACV products and services - including two clubs and eight resorts
Requirements / Qualifications
- Experience in a 4-5-star hotel or resort
- Opera knowledge would be an advantage
- A desire to deliver a high level of customer service
- Team player and works well under pressure
- Flexibility to work across a 7-day rotating roster
Application Process
You can learn more about RACV at web address provided in the original listing. Applicants will be required to provide evidence of eligibility to work in Australia, and consent to a criminal record check. Applicants for this role will also be required to provide evidence of a current Working With Children Check or willingness to obtain one. Additionally, applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.
At RACV, we value a diverse and inclusive workplace. If you require any reasonable adjustments to the recruitment process and/or the role, please contact our Talent Acquisition Team.
About RACV
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We advocate on issues on behalf of our members and partner with organisations that are improving lives. We are committed to offering opportunities in a diverse business workplace.
Notes
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