Do you thrive in an environment where maximising potential through leading and coaching people is a key focus?Are you excited by the prospect of using your exceptional multi-tasking, time management and a systems focused approach to support your key responsibilities?Have people important to you described you as an influencer? Someone who is reliable, self-motivated and great at making decisions?Are you looking for a role that allows you to work in harmony with the other important areas of your life?
Tradies is a well-established Club Group with three community-based clubs in Gymea, Caringbah and Helensburgh. Renowned for our dedication to our purpose ‘proudly supporting our members, community & environment', our award-winning team strives to provide exceptional hospitality, give back to our community and protect our environment.
Through our service standards, restaurants, cafes, event and entertainment facilities, we have built a strong reputation as a destination for all occasions and are committed to making a meaningful contribution to our community.
Our welcoming and relaxed social environment is enjoyed by all corners of our community and we are committed to not only fulfilling but exceeding expectations through innovation, adaptability and an unwavering commitment to our core values.
We are currently looking for expressions of interest for an experienced full-time and part-time Duty Manager to join our team.
Purpose:
Responsible for empowering our frontline team to be accountable, service focused and advocates of our purpose, our Duty Managers are also the custodians of the day-to-day management of our venues. Our Duty Managers ensure that safety, efficiency, compliance and overall venue management are their priority so that our members and guests experiences are nothing short of exceptional.
Accountabilities:
Provide operational support and insights to Venue Manager and Department Heads Empower, lead and manage yourself and others to be accountable to ensuring exceptional standards in:ServiceTraining, coaching and mentoringCommunicationOperational efficiencyMarketing and promotional supportReporting efficiencyLegislative adherence (including but not limited to RSA, RCG, ARCG, Club policies & procedures, Liquor & Gaming & Safety, WHS)Positively impacting our community and the environment
Requirements
Essential capabilities:
Willing to work a rotating roster that includes days, evenings and overnights across all three venuesConfident and effective communicator across all levels of the organisationDemonstrates commitment to Tradies values and purposeDemonstrates personal accountability and commitment to serviceHighly developed personal motivationTeam player - seeks to empower self and others through all actionsAgile and comfortable in managing change and being adaptableConfident decision maker especially under pressureDemonstrated commitment to accuracy and continuous improvement
Essential Skills:
Evidence of understanding of Gaming legislation and RGO requirementsAgility in using platforms such as IGT, CCTV, Circle Scan, Donesafe, Deputy or similarCompetence in managing and monitoring Gaming and F&B products and systems such as TAB, Keno, POS and other relevant systemsSuccinct reporting for operational data such as daily revenue, maintenance, WHS, security and licensing legislation Proven success in venue management - people and hospitality operationsIntermediate Excel and Microsoft office suite
Benefits
Competitive salaryRosters at least 4 weeks in advanceMeal allowanceAbove Award WagesCareer & Personal Development Growth OpportunitiesAward-winning workplace culture and conditions On the job training, development, support, mentorship and coachingEmployee Wellbeing InitiativesGenerous leave conditionsEAP with free 24-hour counsellingUniform suppliedFood safety training can be provided if not already heldVolunteering opportunities
If you're keen to share your passion for people and service and would like to further your career at Tradies, we'd love to hear from you.