We are seeking a Receptionist to join our team. The ideal candidate will be the first point of contact for our agency, fluently in Vietnamese and English, providing exceptional customer service and administrative support to our clients and staff. This role requires a high level of professionalism, organisation, and a passion for helping others navigate their immigration journey.
Responsibility:
* Greet clients and visitors with a positive, helpful attitude.
* Assist clients in person, on the phone, and via email, providing information and directing their queries to the appropriate staff member.
* Manage appointment scheduling for consultations, follow-ups, and internal meetings.
* Maintain reception area and all common spaces in a clean and orderly manner.
* Perform administrative duties including filing, copying, typing, and preparing documents and correspondence related to immigration processes.
* Handle sensitive information confidentially and with discretion.
* Assist in the preparation and submission of immigration applications and documentation.
* Provide general support to visitors and assist with client onboarding processes.
Knowledge and Skills:
* Fluent in English & Vietnamese
* Proven experience as a Receptionist, Administrative Assistant, or similar role.
* Strong organisational and planning skills.
* Proficiency in Microsoft Office and other office management tools and applications.
* Ability to work independently and as part of a team.
* High school diploma; additional certification in Office Management, Business, or related field is a plus.
* Familiarity with immigration procedures and documentation is highly regarded but not essential.
* Australian permanent residency or citizenship is required for this position.
Benefit
* Competitive salary package.
* Supportive and collaborative work environment.
* Opportunities for professional development and growth within the agency.
* Being part of a team that makes a positive impact on people's lives.
Salary: $45,000 - $55,000
Submit your CV by clicking the \"Apply\" button below.