# Helpdesk Engineer,29/04/2025€2800 - €3200 / month### Job Description**Job description**What you are going to do* You are the first point of contact for our customers and help them with ICT problems in Dutch and French.* You resolve 1st line issues independently and ensure that everything works quickly and efficiently.* You communicate clearly and professionally with customers, so that they feel well served.* You analyze recurring problems and look for structural solutions.* You document smart solutions so that our entire team can become even better.* You will work together with our 2nd and 3rd line engineers to develop your skills at lightning speed.A VoIP telephony and IT partner with 15 years of experience and more than 1,200 customers in Belgium.By calling on our services, your company can count on your telephony and IT environment being in order at all times. We are always responsible for the necessary security updates, proactive management and support.In addition, we perform the necessary configuration updates, backup follow-up and all kinds of other crucial telephony and IT tasks. This way, you are guaranteed a well-secured and always available company.**Job requirements****Who you are*** IT-minded – You are passionate about technology and want to continuously improve yourself.* Problem Solver – You don't think in terms of problems, you think in terms of solutions.* Strong communication skills – You know how to explain technical matters to customers in simple terms.* Learn & Grow – You want to prove yourself and quickly grow to a higher level.* IT knowledge – At least two years of experience with Windows, Microsoft 365 and networking.* You speak and write Dutch and French fluently.**What we offer*** Next-level training – You will receive internal guidance + we will pay for your IT certifications.* Excellent compensation – We invest in talent and reward performance.* A team of high performers – You work with people who inspire and challenge you.* Great working atmosphere – A close-knit team, team events and a culture where achievements are celebrated.LocationExperienceJunior#J-18808-Ljbffr