Victory Auto World has been selling and servicing vehicles for the past 15 years. The franchises we hold include Ford, Isuzu UTE, LDV, and MG. We are a successful, expanding family business with a tradition of excellence and superior customer service. We are located in Tweed Heads and service the Southeast Queensland and Northern Rivers New South Wales regions.
If you are a mechanic looking to get off the tools, someone with automotive experience, or someone who just loves cars, we want you
We are looking for a Customer Service Concierge to join our Service front desk team. This is a prime opportunity to work in a fast-paced environment in a great lifestyle location.
Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership's service department and representing a well-known family business.
This includes the following:
* Answering customer inquiries regarding their vehicle's service
* Upselling additional service work
* Ensuring all customer requirements are met
* Building relationships with customers and internal stakeholders
* Delivering quality customer service
The Customer Service Concierge role is strongly customer-service focused, with elements of sales and automotive knowledge. A background in these fields would be highly advantageous but is not essential.
The remuneration package includes a competitive annual salary and a commission structure based on earnings. Our team has great support from senior management to ensure your success in this role. Join our great team environment and enjoy the lifestyle advantages of working on the beautiful Tweed Coast.
Applicants with current automotive experience are preferred, but all applicants will be considered.
Only shortlisted applicants will be contacted.
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Your application will include the following questions:
* Do you have customer service experience?
* Which of the following statements best describes your right to work in Australia?
* Do you have a current Australian driver's license?
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