The Global Energy Infrastructure Solutions (GEIS) group is part of the wider Eaton Electrical Group and contains the Crouse Hinds division which manufactures high grade electrical products for hazardous, industrial, and commercial applications world-wide. We are looking to hire an Internal Sales Coordinator to be the main point of contact for customers nationally and internationally. This role will assist and advise our clients on purchase orders, quotations, and supply chain enquiries for our custom-made products. This is a key role managing relationships to meet changing market and customer needs. The successful candidate will be accountable for orders through to delivery cycle.
Key Duties
* Accept, quote, advise and process inquiries and orders as required.
* Assist customers with technical information, product descriptions, pricing, and anticipated delivery.
* Work in a team environment to achieve the division's sales & margin objectives.
* Efficient processing of sales orders, credit requests, warranty requests and back-order reports.
* Provide technical support regarding electrical products (where possible).
* Provide back up for coordinating export orders.
* Follow up with customer complaints about relevant company products and aim for satisfactory solutions from both the company's and the customer's viewpoint.
* Recommend product modifications in response to customer problems.
* Assist staff by doing documentation to process credit/RMA's.
* Be aware of company and personal obligations under the Occupational Health and Safety regulations as well as the company's documented quality management system.
Qualifications
* Minimum 5 years of experience in similar role focusing on internal sales coordination or technical customer service.
* Self-motivated, team player, willing to learn, and a problem solver.
* Exceptional customer service skills with great communication skills.
* Experience with SAP, Oracle or any major ERP is preferred.
* Experience and knowledge of Electrical or Electronics related products within the power industry is preferred but not mandatory.
What We Offer
* Competitive salary package including bonus
* On-site parking
* Inclusive and supportive working environment
* Volunteer days
* Outstanding training and development programs for both professional and personal development
We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.
We will not be engaging external recruitment agencies, as we are managing the process internally. Please note that we will not be accepting unsolicited resumes for this position.
If this sounds like you, please send through your application. We look forward to hearing from you