PRIMARY PURPOSE OF THE ROLE
To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
KEY RESPONSIBILITIES
General Administration
Answer the switchboard in a courteous and professional manner.
Liaise with patients and their families in a compassionate manner.
Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
Responsible for petty cash dispersal and reconciliation.
Responsible for maintaining the levels of and ordering general office supplies.
Provides assistance with the quality improvement program.
Book ambulance transport for patients if required by the clinic.
Liaise with Doctors in booking patient appointments if required by the clinic.
Other duties and responsibilities as assigned.
Billing Administration
To admit and discharge patients within a centralized billing system.
To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
To conduct eligibility checks on all new patients with their Private Health Fund.
Prepare invoices and credit notes in relation to revenue generation.
Prepare and collate all required supporting documentation required to accompany invoices.
Undertake banking procedures for all cheque and cash payments.
Prepare and maintain an accurate record management system of all patient records.
Prepare and maintain reconciliation records.
Forward ISIS data to State related Health Commission on a monthly basis.
Forward HCP data to Private Health Funds on a monthly basis.
Assisting other clinics entering billing as required.
Assisting the Operations Manager in billing trouble shooting with clinics.
Patient Service
Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
Manages the ordering of all stock and consumables for the operation of the clinic.
Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
Maintains Clinical Manager database.
Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
Stamps pathology forms with Doctor's information and place in billing area.
Coordinates collection of blood samples by pathology lab, help spin blood before collection.
Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, protected environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
Assist nurses in lining machines if required by the clinic.
Liaise with Pharmacy in organising patient medication and drugs if required by the clinic.
COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)
Essential:
3 years' experience in a similar role.
Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
Understanding of the Quality improvement process and risk management obligations
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
Knowledge of Work Health and Safety as it relates to the role within the facility.
Demonstrated skills in food preparation and presentation.
Basic office skills, including filing and answering telephone enquiries.
Completion of a Patient Service Assistant Certificate or equivalent qualification.
Computer competence in MS Office.
Excellent Customer Service skills.
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
Demonstrated commitment to quality improvement initiatives.
Team player.
Work with confidentiality, discretion and maturity.
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📌 Office Patient Assistant
🏢 Fresenius Medical Care
📍 Newcastle