Company overview:
Consumer habits are anything but linear, and attention must be earned. At Digitas, we understand that, to break through, brands must be surprising, entertaining and authentic.
Driven by imagination and fuelled by deep cultural, consumer and business insights, we craft impactful creative experiences across every touchpoint.
We earn the right for brands to be part of their customers' networks. We drive growth with our amazing clients, through our capabilities in CX, CRM, Commerce and Digital Media.
Part of Publicis Groupe, and a Leader in Gartner's Magic Quadrant for Global Marketing Agencies, we're proud to work with some of the world's leading brands.
Digitas – The Networked Experience Agency
Join Our Team as a Senior Account Director in Sydney
We're looking for an established
Senior Account Director
to join our Sydney team and lead a versatile and exciting portfolio of clients across Digitas's full offering.
In this role, you'll be the strategic heartbeat of your accounts — bringing together creative, media, CX, CRM and data to solve complex client problems and deliver highly effective, insight‑led work. You'll provide senior leadership across integrated campaigns, act as a trusted advisor to clients, and ensure all touchpoints come together in a cohesive, high‑performing customer experience.
You'll work closely with Strategy, Creative, Media, Data and Delivery teams to guide thinking, challenge direction, and champion work that's creatively ambitious, commercially sharp and measurable.
What you'll be doing day to day:
* Lead senior client relationships and act as a trusted advisor across multiple retained accounts.
* Help clients navigate challenges with clarity, confidence and a collaborative mindset.
* Oversee integrated campaign planning and delivery across creative, media, CX, CRM and content.
* Connect insights, media, data and CX to build effective, targeted customer journeys.
* Review and challenge media plans, ensuring alignment with overall strategy and creative direction.
* Drive strategic thinking across accounts and push the direction of work with confidence.
* Collaborate seamlessly with Strategy, Creative, Media, Digital, Data and Delivery teams to ensure fully integrated thinking
* Monitor campaign performance, interpret reporting and drive ongoing optimisation.
* Ensure all work is insight‑led, on‑brand, creatively ambitious and commercially sound.
* Manage budgets, forecasting, financial reporting and account profitability.
* Identify and grow opportunities across Media, CX, CRM and broader agency capabilities.
* Lead post‑campaign analysis and embed learnings for continuous improvement.
* Mentor and guide account managers and directors, fostering accountability and collaboration.
* Support CX and loyalty initiatives across the Groupe, contributing to cross‑agency programs.
* Play a key role in shaping the agency's future by supporting innovation programs, strategic initiatives and new business activity.
The person we're looking for has:
* Extensive experience (ideally 7yrs +) in creative, digital or an integrated agency account management role
* Hands‑on experience running large through‑the‑line campaigns across creative, media, CX and CRM
* Strong understanding of media strategy, and confidence reading and challenging media plans
* A generalist mindset with deep cross‑channel expertise
* Proven ability to lead senior client relationships and navigate complex challenges
* Strong commercial acumen and experience managing budgets and forecasting
* A collaborative, proactive, relationship‑led leadership style, you enjoy mentoring and guiding junior members of the team
* Excellent communication, stakeholder management and presentation skills
* Comfort working with data and performance insights to shape strategy
* A passion for integrated thinking and creating connected customer experiences
What we will offer you:
Be a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses.
You can learn more about us at
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Enjoy all the perks that come with our network offering:
* A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
* A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach "working your way, with us"
* Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
* Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
* A culture of open feedback and support to reach your goals through our Career Conversations program.
* A committed Diversity, Equality and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE and Ecologique committees.
* Inclusive leave policies such as Fertility Treatment, Menopause, Flexible Public Holidays, Gender Affirmation and Parental leave with up to 18 weeks paid primary carer leave and generous secondary carer benefits, and an additional 5 days of leave (after 2 years of service).
* Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
* Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.
* Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network.
Our Commitment:
If you don't tick every box in this ad, please don't rule yourself out. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.
Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.
Uniqueness is powerful; without it we wouldn't be where we are today. So be you – we like it that way.
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us
via
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your personal information will be kept confidential.