* Software / platform support for Real Estate Agency clients.
* Inbound technical queries from onboarding support to ad-hoc requests.
* 12 month contract, hybrid working, sociable team.
About the Role
Parental leave contract.
As a Customer Service Specialist and under the wing of an experienced Operations Leader, you will be an important pillar of technical product support to our Real Estate agency clients that are valuable customers of our Real Time Agent product—a point‐of‐sale platform that digitises and streamlines the property journey for everyone involved.
You will assist with everything from post‐onboarding to ad‐hoc escalations for bugs and integration issues.
Why Join Us
We're the right size business for you to make a real impact, with a workplace culture where you can be you.
* Our much‐loved approach to flexible hybrid working;
* Mentoring and leadership programs, with access to Learning & Development tools;
* First‐rate parental leave and support for working parents;
* Regular social events including our famous Innovation Days
In a typical day you can expect to:
* Work closely with the sales teams to deliver post‐onboarding technical support to customers with varying levels of complexity.
* Manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.
* Identify process and product improvements from client feedback that will help to deliver on company strategy.
* Depending on experience – Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.
* Communicate more complex issues to the development and sales team for further attention.
* Expand your knowledge to become an industry expert within the Real Estate / Developer space.
Our Ideal Person ESSENTIAL
* Previous experience in fast‐paced customer service / tech support roles.
* Excellent communication skills with an enthusiastic, positive approach.
* Resilient and empathic in nature.
* Excellent problem‐solving skills.
* A high level of confidentiality.
NICE TO HAVES
* Exposure to working with technology and SaaS platforms and an interest in learning more.
* Property industry knowledge.
* Phone‐based customer service experience.
* Basic knowledge of coding, XML, JSON or HTML.
Equity, Diversity & Inclusion
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non‐binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on 1300 858 356 and we will get back to you.
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