Location
Permanent Full Time Contract
Location: Mparntwe (Alice Springs) NT 0870
Salary
$90,188 + super + NFP salary packaging benefits
Overview
As the Intake and Community Development Worker you will lead the intake function for a high-demand service and deliver community-focused initiatives that promote connection, participation and wellbeing among residents in Mparntwe.
Key Responsibilities
* Lead and manage the intake process, including booking, conducting and documenting client assessments using established frameworks.
* Maintain and actively manage the accommodation waitlist, confirming client needs and providing regular updates.
* Undertake risk assessments and determine client suitability for the service using a needs-based approach.
* Communicate effectively with internal teams and external stakeholders across homelessness and community service networks.
* Provide clear information to clients on their rights, responsibilities and program expectations, including managing difficult conversations when required.
* Complete accurate data entry, reporting, referrals, advocacy and administrative tasks using client record management systems.
* Deliver community development activities such as workshops and engagement initiatives that promote connection, wellbeing and community participation.
Qualifications
* Demonstrated understanding of intake, assessment and triage processes within community services or homelessness settings.
* Ability to work calmly and effectively with individuals experiencing crisis, maintaining professional boundaries and a non-judgemental approach.
* Experience supporting clients with complex and multiple barriers, including housing instability, mental health and/or AOD challenges.
* Strong administrative capability, with a proactive approach to documentation, data management and reporting.
* Cultural capability and respect, with sound knowledge of Aboriginal cultural systems, community context and protocols.
* Confidence using computer systems and client record databases to manage information accurately and efficiently.
* Minimum 1 year of experience in community services, preferably within homelessness or housing, with strong local knowledge and stakeholder awareness.
* First Aid & CPR certificate.
* Full driver licence with no restrictions.
Benefits
* Not-for-profit salary packaging.
* Free external confidential counselling and chaplaincy support.
* Volunteering opportunities.
* Opportunity to purchase additional annual leave.
* Extra leave including Mission Australia Thank You Day & Work Anniversary Day off.
* Remote location allowances: Additional $350 each year to assist with cost of living in a remote area; up to 3 additional days personal/carers leave each year (non-accruing).
EEO Statement
We are an equal opportunity employer. We actively support and encourage people of all backgrounds, including Aboriginal and Torres Strait Islander applicants, to apply. We support people living with disability and provide reasonable adjustments where required.
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