Senior Service Advisor Springwood QLD Join one of the largest automotive dealership networks Access hundreds of discounts using our exclusive reward platform Guaranteed weekly base earnings plus healthy commissions and a car on offer We are now recruiting for a Senior Service Advisor to join our dealership in Springwood.
About the opportunity: This role will be responsible for providing leadership within the service team while delivering an exceptional customer experience.
This role oversees daily service operations, manages complex customer and vehicle concerns, and supports service advisors to ensure efficient workflow, high-quality service, and strong customer satisfaction.
The successful candidate will undertake the below: Providing the best possible service to customers while maintaining an efficient and profitable operation Building and maintaining positive customer and employee relationships Operating at optimum capacity with good measures to ensure cost control Setting and obtaining service sales and profit objectives Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources Assist the Sales Manager to ensure that all CRM scores are at benchmark or better Ensure the service process is being closely monitored and controlled On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally About you: Success in this role requires a customer-led mindset, highly developed communication skills, and the confidence to make decisions and drive outcomes in a fast-paced environment.
You will demonstrate: Someone who is passionate about the Automotive industry Proven leadership experience from a dealership service environment A high-level knowledge of service department processes, policies and procedures Excellent customer service with well developed communication skills both verbal and written Experience in Service Department KPIs with great time management skills Experience with Pentana Solutions (Reynolds