Job Overview:
* The Front Office Team Lead will oversee the day-to-day operations of the Front Desk, ensuring seamless guest experiences and efficient check-in/check-out processes.
* This role requires strong leadership skills, excellent communication, and a passion for delivering exceptional customer service.
* The ideal candidate will be able to multitask, problem-solve, and work effectively in a fast-paced environment.
* A background in hospitality management is preferred, but flexibility and adaptability are key attributes we look for in our team members.
* The successful candidate will have a genuine enthusiasm for building positive relationships with colleagues and guests alike, fostering a supportive workplace culture that reflects our resort's relaxed and tropical vibe.
Requirements & Qualifications:
* A minimum of 1–2 years of front desk supervisory experience is required.
* Natural leadership abilities, combined with excellent interpersonal and communication skills.
* Strong analytical skills and attention to detail are essential for this role.
* Familiarity with hotel management systems is an asset, but not necessary for the right candidate.
* Able to thrive in a dynamic environment, adapting to changing priorities and deadlines.
* An ability to work flexible hours, including weekends and public holidays.
* This position is not suitable for working holiday visa holders; we seek candidates who can commit to a long-term career path.
Benefits:
* A competitive salary package
* Ongoing training and professional development opportunities
* A dynamic and supportive work environment