Job Title:
Retail Officer
Description:
This part-time role delivers the retail strategy and supports the development of a retail profile.
Main Responsibilities:
* Implement the retail strategy to achieve objectives and revenue targets across three outlets and an online shop. Manage pricing, product information, and images for the POS system. Maintain accurate inventory records and coordinate stocktakes with finance teams.
* Introduce efficient processes for sales and stock management. Provide basic training for front-of-house staff on POS functions and retail processes. Ensure retail spaces reflect brand standards and visitor experience expectations. Contribute to product development, sourcing, pricing, and supplier liaison to align with exhibitions and brand standards.
* Manage the online shop with accurate product listings and descriptions. Work with marketing teams to integrate online campaigns. Monitor online sales and report trends. Coordinate with finance teams for order fulfilment, payments, and stock control. Develop initiatives to grow the customer base.
* Assist with event merchandise sales and front-of-house duties. Liaise with internal teams and external stakeholders. Maintain project documentation and timelines. Implement POS, inventory, and stock management systems, including an online store.
* Provide courteous customer service. Ensure retail areas are welcoming and well-stocked. Respond to product and exhibition queries, referring to front-of-house staff as needed.
Required Skills and Qualifications:
* Experience in retail operations, customer service, or front-of-house roles, with knowledge of POS or inventory systems.
* Experience in achieving key performance indicators (KPIs), budgeting, sales, and profitability to support retail growth.
* Strong organisational skills and ability to prioritise tasks and meet deadlines.
* High level of accuracy and attention to detail in data, stock, and inventories.
* Strong interpersonal and communication skills; ability to work with diverse stakeholders.
* Proficiency with digital systems (e.g., Microsoft Office, Adobe Creative Suite, databases).
* Experience using POS or inventory management systems.
* Understanding of visual merchandising and product development.
Benefits:
The successful candidate will have the opportunity to contribute to a dynamic team, develop their skills, and advance their career in retail.
Others:
Please note that this is a part-time role. The selected candidate will be required to work flexible hours, including weekends and public holidays.