Customer Service and Administration Manager
Lead, mentor, and support your team as a Customer Service and Administration Manager
Application Deadline: 26th June, 2025
* Located at Western Sydney University - Nirimba Campus
* Drive an outstanding resident experience and contribute to our great culture
* Permanent Full Time, 38 hours across a Monday to Friday roster
Role Overview
As the Customer Service and Administration Manager, you will lead the front-line team to ensure efficient and effective reception operations. You should thrive in a fast-paced environment, be open to others' views, and comfortable making decisions. Your focus will be on delivering exceptional service, resolving problems proactively, and adapting plans as needed. Key responsibilities include:
* Assisting residents with enquiries related to residency, studies, and wellbeing
* Building a high-performing team through recruitment, training, and development
* Providing timely, professional feedback to direct reports
* Managing resident accounts for rental and sundries accurately
* Overseeing check-in and check-out processes for residents
* Liaising with third parties on facilities management including maintenance, cleaning, and security
Candidate Requirements
* Experience in student accommodation or hospitality industry
* Ability to work in a fast-paced, team-oriented environment
* Strong communication skills, both written and verbal
* Creative problem-solving skills and the ability to escalate issues appropriately
* Proficiency with computer systems and Microsoft Office Suite
* Unrestricted work rights in Australia
* Recent National Police Check (within last 3 months, at your own cost)
* Working with Children's Check (NSW)
What We Offer
We support your growth and wellbeing through ongoing training, career development, and health initiatives, including mental, emotional, financial, and physical support via our Employee Assistance Program (EAP). Enjoy recognition programs, awards, community activities, generous leave, vaccination programs, referral bonuses up to $1,000 AU, and staff discounts at Essence Hotels and Apartments.
Join Us
If you believe you are the right fit for this role, we would love to hear from you. Applications are reviewed as received, and the position may close early if the ideal candidate is found. Apply now to start your rewarding career with us
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