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Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide, the group employs more than 22,000 staff in over 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics providing hearing services to our valued clients. We strive to put hearing care on the healthcare agenda and to improve the quality of life for people living with hearing loss.
Responsibilities:
We are seeking a meticulous, driven, and passionate customer service individual who loves to help people to join us as a Clinic Co-Ordinator at Audika Hearing Clinic in Albany Plaza on a full-time basis (Monday to Friday, 9 am to 5 pm). If you are interested in helping our clients improve their hearing and quality of life, keep reading This is the role for you.
This pivotal role contributes to clinic performance and enhances our customers' experience. We are looking for a compassionate, process-oriented, and purpose-driven individual with outstanding organizational and customer service skills to help more people access better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing healthcare outcomes for all our clients.
You will learn about all our products, services, our competitive advantages, and government funding programs. With this knowledge, skills, and tools, you will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.
You'll be successful in this role if you have:
Previous administration or customer service experience in retail, hearing care services, pharmacy, or allied health environments.
Experience working with an older demographic is preferred.
Strong interpersonal communication skills and empathy for clients to support their hearing journey.
- Flexibility and willingness to support nearby Audika clinics.
Higher School Certificate (HSC) or TAFE Qualification.
Advanced computer literacy skills.
What's in it for you:
Permanent full-time role in an established global organization.
Performance incentives.
Supportive hearing care team.
Professional development through clear career pathways and training.
MyRewards program offering discounts at over 300 retailers and services across Australia.
Online Wellbeing Centre providing activities, workouts, meditations, nutritional and financial advice for a healthier, happier life.
Employee Assistance Program.
Birthday and Christmas gifts.
Our Values:
Audika values diversity and inclusion, fostering a culture that respects all employees.
We are a team of professionals committed to bringing sound to life and connecting our clients through our hearing products.
Our values shape a supportive culture where everyone can thrive and succeed. We believe in building trust, being team-players, creating innovative solutions, and maintaining a can-do attitude in all we do.
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About Audika Group
The Audika Group, part of Demant, is one of the world's leading hearing care retailers with over 3,500 clinics across 25 markets. Joining our team guarantees an inspiring, motivating work environment within a highly international setting, collaborating with colleagues from diverse countries and cultures.
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