About Us
At ANZ, we're shaping a world where people and communities thrive. Our common goal is to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Senior Banking Consultant in Retail Banking, you'll play a key role in delivering the desired customer experience by adopting a positive relationship-based approach that demonstrates passion for identifying and prioritising customers' complete financial needs. You will educate customers on easy banking methods, providing professional expertise and advice to help them meet their financial goals.
This role is responsible for serving customers directly, having needs-based conversations, including managing them through property purchasing journeys. You may also provide support to junior staff with complex customer needs.
Banking is evolving, and we're changing with it, offering opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll be building your future while helping build ours.
What will your day look like?
As a Senior Banking Consultant, you will:
1. Initiate and model ANZ products,
2. Support the Branch Manager in delivering our retail strategy and day-to-day operations,
3. Meet customer needs through home loan, insurance, investment products, and transactional services,
4. 'Know your customer' from a risk perspective,
5. Deliver the desired customer experience by adopting a positive relationship-based approach that demonstrates passion for identifying and prioritizing customers' complete financial needs.
What will you bring?
To succeed in this role, you should bring:
1. Prior experience developing strong relationships in customer-focused roles,
2. Significant experience in financial services, preferably within retail banking,
3. Excellent communication and interpersonal skills,
4. Leadership and coaching capabilities,
5. Experience as an influential user and promoter of technology,
6. Ability to multitask, adapt to change, and ambiguity.
We don't expect you to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture. If you have most of these skills, we'd love to hear from you.
Why work with us?
From the moment you join ANZ, you'll be doing meaningful work that shapes a world where people and communities thrive.
You'll feel the impact too, because at ANZ, you'll have the resources, opportunities, and support to take the next step in your career.
We're a diverse team at ANZ, with different roles, locations, and experiences. That's why we offer flexible working arrangements so our people can 'make work, work for them'. We also provide access to health and wellbeing services and discounts on selected products and services from ANZ.