Description Location: Melbourne (Hybrid) In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Georgeson is the world’s original and leading provider of strategic advice to corporations and investors seeking to influence corporate strategy at the highest level. Renowned for our market‑leading proxy solicitation expertise, we also deliver highly regarded strategic consulting services across three critical areas: Mergers & Acquisitions Shareholder Activism Corporate Governance Partnering closely with boards and CEOs around the globe, Georgeson helps secure successful outcomes and reduce transaction risk through our deep understanding of investor behaviour and our distinctive, data‑driven insights. The Georgeson Operations team, part of Computershare, plays a pivotal role in bringing this expertise to life. The team is responsible for the end‑to‑end management and delivery of non‑complex, omni‑channel projects, as well as the day‑to‑day execution of campaign‑based contact centre services. As a Georgeson Communications Centre Team Leader, you will be a key contributor within this division. Operating at a local level, you will ensure the delivery of premium omni‑channel contact centre services through strong, inspiring leadership. You’ll work collaboratively across teams, provide hands‑on operational support, and actively contribute to continuous improvement initiatives and project work—shaping both team success and the broader client experience. A role you will love As a Georgeson Communications Centre Team Leader, you will play a critical role in the seamless day‑to‑day delivery of high‑quality omni‑channel contact centre services. You’ll ensure everything we do is aligned with client objectives, business priorities, and campaign outcomes—making a tangible impact on both client experience and business success. You’ll be responsible for maintaining an exceptional standard of customer service, ensuring client messaging is accurate, data is handled with integrity, and escalated enquiries are resolved efficiently and professionally. Your ability to balance service excellence with operational efficiency will be key. Leading a team of contact centre professionals, you will set the tone through strong leadership and mentoring. You’ll provide effective training, uphold quality assurance standards, and deliver ongoing coaching to help your team achieve—and exceed—quality, productivity, and performance targets. By leading from the front, you’ll inspire, motivate, and develop your team to perform at their best. Beyond team leadership, you’ll act as a trusted operational partner to peers and internal stakeholders. You’ll collaborate closely with the Client Service team to develop high‑quality operational materials, including Q&A documents, call scripts, and campaign assets that support consistent and confident client engagement. Working collaboratively across the business, you’ll contribute to broader campaign and organisational goals, with a strong focus on continuous improvement. You’ll help drive smarter ways of working, enhance service delivery, build team capability, and support initiatives that improve efficiency, making this a role that is both influential and deeply rewarding. What will you bring to the role? Securities industry experience You bring a solid understanding of the securities environment, with experience working in regulated, high‑stakes settings where accuracy, confidentiality, and investor trust are paramount. Your knowledge of corporate actions, shareholder communications, or financial markets enables you to quickly grasp campaign objectives and ensure communications are compliant, consistent, and aligned with client expectations. Proven leadership capability You have demonstrated success leading teams in fast‑paced, service‑driven environments. You are confident setting clear expectations, prioritising workloads, and making informed decisions that balance people needs with operational outcomes. Your leadership style is inclusive and collaborative, fostering engagement, accountability, and high performance. Coaching and training expertise You are experienced in developing people through structured training, side‑by‑side coaching, and meaningful feedback. You know how to lift capability by identifying development needs, reinforcing best practice, and supporting individuals to grow in confidence and competence—ultimately strengthening team performance and succession capability. Communication centre experience You have hands‑on experience working within a contact or communications centre environment, ideally across multiple channels such as phone, email, and digital platforms. You understand the importance of service levels, quality metrics, and workforce discipline, and you are comfortable managing daily operations while maintaining a premium customer experience. Complaint and escalation management You are skilled in managing complaints and complex escalations with professionalism and empathy. You approach difficult conversations calmly, using sound judgement to resolve issues efficiently while protecting the client relationship and organisational reputation. You also recognise complaint trends as opportunities for service improvement. Client support and stakeholder engagement You have a strong background in client support, partnering with internal and external stakeholders to deliver high‑quality outcomes. You communicate clearly, manage expectations effectively, and take pride in being a trusted point of contact. Your client‑centric mindset ensures service delivery is always aligned to client goals and campaign success. Together, these capabilities equip you to thrive as a Georgeson Communications Centre Team Leader—driving service excellence, developing people, and contributing meaningfully to successful client outcomes. Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.