Experienced Hire Customer Success Melbourne, Australia; Sydney, AustraliaHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.We are seeking a Senior Technical Consultant to join our Customer Success team.This role involves engaging with customers post-sales to develop software solutions on the Appian platform, helping companies drive digital transformation and gain competitive advantage.Your main responsibilities include leading projects through the entire project lifecycle to define, design, develop, and implement custom software solutions using Appian’s low-code platform for our commercial clients.This involves working within an agile environment to understand client business processes and technical needs, launching relational data models in production, developing APIs for system integration, collaborating with Appian Architects and Technical Delivery Managers, and mentoring consultants during software implementations.You will also work with client technical teams and business users throughout the software development lifecycle to ensure successful adoption and empower clients to build process applications independently.To succeed in this role, you need:Passion for mentoring and developing others, with experience leading teams in post-sale software implementation.Ability to define business processes and gather system requirements from clients.Excellent communication skills, a passion for technology and continuous learning, and a problem-solving mindset.Experience working in cross-functional teams and familiarity with agile methodologies.Basic understanding of object-oriented programming, relational databases, data modeling, and SQL.Knowledge of software testing practices, API integrations (REST, SOAP), JDBC, and web services; familiarity with AWS, AI, Analytics, Machine Learning, Google Cloud, and containerization is preferred.6+ years of hands-on software development or technical consulting experience.B.S./B.A. in Engineering, Computer Science, or related fields.Willingness to travel up to 20% for customer engagement.Tools and ResourcesTraining and Development: We provide onboarding training, mentorship, and continuous learning resources such as Appian University and the First-Friend program.Growth Opportunities: Opportunities include leadership programs, specialized training, and tuition reimbursement.Community: We foster an inclusive community with employee-led affinity groups that organize social, educational, and outreach activities.About AppianAppian is a software company specializing in automating business processes with its AI-Powered Process Platform, trusted by innovative organizations worldwide. For more information, visit appian.com. (Nasdaq: APPN)We are an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities; contact us at ReasonableAccommodations@appian.com for assistance.
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