Finecast is a leading addressable TV company which enables advertisers to precision target viewers across on-demand, linear and live streaming TV environments. Finecast gives advertisers the ability to deliver targeted ads to audiences watching TV content across multiple broadcasters, connected devices, set top boxes, over-the-top providers and game consoles - all through a single point of access.
Finecast optimises delivery across the entire addressable TV marketplace. With access to hundreds of different targeting segments, from socio-economic to life stage, purchase and financial data, advertisers can identify and reach viewers whenever and wherever they are watching. Finecast is part of GroupM, the media investment group of WPP.
Finecast is more than a business for our clients and shareholders. It is a home for ambitious people to fulfill their goals, we bring to the job outstanding integrity demonstrated through our team values;
- **Innovate - Through creativity and vision, we evolve**
- We push the boundaries of what's possible, encourage new ideas, and accept calculated risks in order to explore new opportunities.
- **Strive - Together we promote a sense of self-worth and fulfillment**
- Our curiosity takes us beyond our job descriptions. Our standards are high, and we take pride in our work.
- **Belong - We support each other's growth and development to drive success**
- We are a diverse community with a shared mission and shared core values. We work together tirelessly, united by our brand's higher purpose.
- **Respect - We earn respect through trust and integrity**
- We encourage communication and inclusivity. We make each other and our clients feel truly valued and we take pride in our work.
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Finecasters represent their company with pride, in and out of the office and our team and individual behaviors reflect our beliefs and purpose;
- **We put people first**
- Family and friends always come first. We support colleagues when they need to do what needs to be done. Because all of us are parents, children, siblings, partners and friends too. We are supportive, open, and inclusive, embracing the differences and similarities of each Finecaster.
- **Doers who think big**
- Dreams are essential, but fruitless without the will to turn them into reality. We think big but know that achieving our goals will require us to be grounded. We nurture and train our team to be the leader in addressable TV. We are doers. We move fast and get things done.
- **Always advancing**
- We are committed to progress and take responsibility for it ourselves. We are curious because asking the right questions helps us solve challenges. We're okay with taking calculated risks. We will make mistakes and that's fine if we learn from them and grow. Our curiosity takes us beyond our job descriptions. We are not algorithms; we are originators of the future state of advanced TV.
**YOUR ROLE IN A NUTSHELL**:
(In this section provide an overview of the key responsibilities of the role and what they will need to deliver. Should be two to three sentences max, depending on the role.)
**REPORTING OF THE ROLE**:
Head of Client Services, Finecast or Client Services Manager
**KEY STAKEHOLDERS**:
Finecast Client Services Team, Finecast Operations Team, Finecast Engagement Team
**WHAT YOU SHOULD SPEND YOUR TIME DOING**:
In order for our business to work, you will be required to spend time of certain areas of the business and make sure that your direct reports do the same. Your key responsibilities are as follows:
**Product**
- Work with agency and relevant internal teams to work on opportunities to up-sell and cross-sell (and secure re-bookings)
- Work with CSM to retain business due to excellent campaign delivery and results
- Highlight campaign issues to the CSM where trouble shooting is required
- Prepare response to brief within agreed SLAs
- Organising IOs and managing opportunities in Salesforce
**Partnership**
- Build strong client relationships; be a trusted partner of the agencies across all things Finecast
- Assist your Client Services Managers
- Working closely with operations to ensure smooth booking and setting up of campaigns.
- Supporting client on-boarding sessions
- Chasing creative, working closely with agencies and the operations team
- Foster great agency relationships
**People**
- Promote open, collaborative, supportive and dynamic relationships throughout the agency and the network
- Develop team members careers through daily tasks, regular coaching and constructive feedback
- Develop strong relationships with all members of the local Finecast team
**Performance**:
- Effectively and clearly communicate potential risks in a timely manner
- Management and distribution of EOC reporting
- Prepare & present post campaign analysis
- Understanding Finecast proposition, how we pitch Finecast
**WHAT IT TAKES**
- Proven successful organisation and administration skills
- Experience in understanding a commercial bu
📌 Finecast Client Services Executive
🏢 GroupM Nexus Finecast
📍 Melbourne